Your guests should never meet your facilities team.
From the plant room to the lobby, BaseIQ keeps a hotel running invisibly, so the only thing your guests notice is that everything works.
We understand hospitality.
A hotel doesn’t close for maintenance. Rooms turn over, restaurants serve, and a failure at full occupancy isn’t an inconvenience. It’s a review, a refund and a reputation. We work around your occupancy, not against it.
A failure at 11 p.m. isn’t maintenance. It’s revenue.
Most travellers read reviews before they book. A failed AC unit, no hot water or a leak in a full house surfaces in those reviews fast. Fragmented suppliers turn one fault into three phone calls and a delay you can’t afford, exactly when you can least afford it.
BaseIQ owns the outcome.
Your priorities, in your language, tied to what we do.
Uptime, always
Heating, hot water and cooling maintained on a plan so failures don’t reach the guest.
Discretion
Vetted, uniformed technicians who understand front-of-house and work to it.
One call, any hour
A single number for every trade, with a defined emergency response, because problems don’t keep office hours.
Standards that hold
The same specification across every room and every site in your group.
A curated set: relevance signals expertise.
HVAC
Planned servicing and reactive repair of heating, ventilation and cooling.
Plumbing
Reactive and planned plumbing, drainage and water hygiene.
Electrical
Testing, remedials, lighting and reactive electrical works.
Cleaning
Daily, periodic and specialist cleaning to a consistent specification.
Grounds maintenance
Grounds upkeep, external maintenance and seasonal works.
Book a walkthrough of your property.
We’ll walk your property, map what you’re currently paying across suppliers, and show you what one accountable partner looks like.